Floraldesire.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. We ask that you please contact us on 02 9660-1234 to discuss any queries or concerns you may have in relation to your gift. A number of resolutions may be available to you and are subject to your particular situation. Should you wish to return your order, please notify us within 24 hours of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paidwill be issued for all cash purchases. Refunds are made at the discretion of floraldesire.com.au
Should you need to cancel your order, the full amount will be refunded less a $10 administrative fee, ONLY IF notice is received by Floral Desire Studio 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice prior to the date of delivery will be charged at 50% of the total order value. We are unable to cancel orders that have already been created and are in the process of being delivered.
